How to Contact Support

Last updated: September 9, 2026

When needed, our Support Team is here to help you out.

Chat with Support (best method)

The best method to contact our team is via the Chat with Support links within the app. This connects your account subscription to the conversation, making it easier to help you.

To locate the Chat with Support feature from the app:

  1. Open the Settings Panel

  2. In the lower left, find the ❓icon

  3. Select Chat with Support

This brings up a chat widget where you can contact our team, see past issues you've raised, and search our Knowledge Base

Chat with Support in the Knowledge Base

If you're reading this, you're one step away from chat! Follow these simple steps:

  1. In the header of this page, choose Login As Customer, or follow this link

  2. Enter your Highlight email address

  3. You'll receive an email with a 6-digit code, enter that on the login page

  4. Visit the Knowledge Base homepage and select Start a live chat

If you have trouble logging into the Knowledge Base Portal, here are trouble shooting steps:

  • Check your spam or trash for an email from notifications@usepylon.com

  • Double check that you've provided the correct email address associated with your Highlight account

  • Select "resend code" if it's been more than a minute from your original request

  • Invalid code: if you've requested multiple codes, check that it's the correct and most recent code you requested

Email Support

In the event that you're unable to log into your account or access your email, you can send an email our team. Please email us from the account associated with your Highlight account so that we can locate your account.