Black/Gray/White Screen (Windows)

If you see a black or gray screen when you start Highlight, unfortunately this is some type of GPU / driver / OS issue. However, in 99% of cases it is resolved by the following:

Option 1: Turn off UI Hardware Acceleration

1. Right-click Highlight in system tray

   

2. In Advanced Options, toggle UI Hardware Acceleration so that it is not checked

3. Restart Highlight

Option 2: Configure Nvidia control panel

1. Open the NVIDIA Control Panel and navigate to Manage 3D Settings

2. Select Program Settings and locate Highlight in the program list

3. Then do the following:

   1. Turn ON Triple Buffering

   2. Turn OFF Vertical Sync

   3. Turn OFF Anti-Aliasing

   4. Turn OFF Background Application Max Frame Rate

4. Restart Highlight

Option 3: Disable fullscreen optimization

1. Follow the steps for Option 2 above

2. Right-click Highlight.exe

3. Click Properties

4. Click Compatibility

5. Toggle Disable Fullscreen Optimization

6. Restart Highlight

If issue persists, additionally try toggling Run as Admin, then restart Highlight

Option 4: Disable GPU Sandbox

If the above still doesn’t fix it, you can try disabling GPU sandbox.

1. Right-click Highlight in system tray

   

2. In Advanced Options, toggle Disable GPU Sandboxing so that it is checked

3. Restart Highlight

If issues still persist after trying the options above, please create a thread in our Discord #bug-reports.